1. 14-day money-back guarantee
If you are subscribing to a paid plan for the first time, you can request a full refund within 14 days of your initial payment, no questions asked. Email support@dentora.vip with your account email, and we will process the refund to your original payment method within 5-10 business days.
2. Renewal refunds
After the initial 14-day window, subscription renewals (monthly or yearly) are generally non-refundable. If you cancel, you keep access until the end of the current paid period, but we do not refund the unused portion of that period, except where required by law or at our discretion in cases of billing error.
3. Billing disputes
If you believe you were charged incorrectly, contact support@dentora.vip before initiating a chargeback with your bank or card issuer -- we can typically resolve billing issues faster directly, and a chargeback may result in a temporary suspension of your account while it is investigated.
4. Duplicate charges
If our system charges you twice for the same billing period due to an error, we will identify and refund the duplicate charge in full once confirmed, typically within 5 business days of you reporting it.
5. Failed payments
- If a renewal payment fails, we will retry the charge automatically and notify you by email.
- Your account enters a grace period during which you retain access while the issue is resolved.
- If payment continues to fail after the grace period, your subscription will be paused and access to paid features suspended until a valid payment method is added.
- No refund is owed for periods where access was suspended due to a failed payment on your side.
6. Cancellation policy
You can cancel anytime from your account's billing settings, with no cancellation fee. Cancelling stops future renewals; access continues through the end of the period you already paid for. See our Terms of Service for full subscription terms.
7. Enterprise plans
Refunds for Enterprise plans are governed by the specific order form or agreement signed with your clinic, which takes precedence over this policy.
8. How to request a refund
Email support@dentora.vip with your account email and the reason for your request. We aim to respond within 2 business days and process approved refunds within 5-10 business days to your original payment method.
9. Effective date
This Refund Policy is effective as of August 7, 2026, and applies to all subscriptions purchased on or after that date.