Terms of Service

By creating a Dentora account, subscribing to a plan, or otherwise accessing the Dentora platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you are accepting on behalf of a dental clinic or other organization, you confirm you have authority to bind that organization.

Dentora provides AI-assisted front-desk software for dental clinics, including appointment scheduling, patient communication, reminders, and clinic management tools, offered on a subscription basis.

• You must provide accurate, current information when creating an account.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• Clinic owners are responsible for managing staff access and permissions within their clinic account.
• You must notify us promptly of any unauthorized use of your account.

• Paid plans are billed monthly or yearly in advance, in the currency and interval you select at checkout.
• Subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
• Prices are shown on our Pricing page and may be updated from time to time; changes apply from your next renewal.
• Payments are processed by Stripe. By subscribing, you authorize Dentora to charge your selected payment method on a recurring basis.
• Enterprise plans are quoted individually and governed by any separate order form or agreement signed between the Clinic and Dentora, which takes precedence over conflicting terms here.

You may cancel your subscription at any time from your account's billing settings or by contacting support. Cancellation stops future renewals; access continues until the end of the current paid billing period. See our Refund Policy for details on refunds.

You agree not to:

• Use the service for any unlawful purpose or in violation of applicable healthcare, data protection, or consumer laws.
• Attempt to gain unauthorized access to another Clinic's data or to Dentora's systems.
• Upload malicious code, or interfere with or disrupt the integrity or performance of the service.
• Reverse-engineer, resell, or white-label the platform without our written consent.
• Use the AI features to generate misleading medical advice presented as coming directly from a licensed professional.

• Dentora's AI features (including the AI inbox, message drafting, and scheduling suggestions) are decision-support tools, not a substitute for professional clinical or administrative judgment.
• AI-generated output may be inaccurate or incomplete; clinic staff remain responsible for reviewing it before acting on it.
• Dentora does not use AI to make autonomous clinical decisions or diagnoses.
• You are responsible for ensuring AI-assisted patient communications comply with applicable healthcare regulations in your jurisdiction.

As between you and Dentora, the Clinic remains the data controller for patient data entered into the platform and is responsible for having a valid legal basis to collect and process that data (e.g. patient consent or a healthcare-provision basis under applicable law). Dentora processes that data as a processor, on the Clinic's instructions, as described in our Privacy Policy.

Dentora and its licensors retain all rights, title, and interest in the platform, including its software, design, and trademarks. You retain all rights to the data you and your patients input into the platform ("Customer Data"). You grant Dentora a limited license to host, process, and display Customer Data solely to provide the service.

The service integrates with third-party providers (e.g. Stripe for payments, WhatsApp Business Platform for messaging). Your use of those integrations is also subject to the relevant provider's own terms.

We may suspend or terminate access to the service if you breach these terms, fail to pay applicable fees, or if required by law. We will provide reasonable notice where practicable, except in cases of suspected fraud, security risk, or legal requirement.

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, Dentora and its officers, employees, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or related to your use of the service. Our total aggregate liability for any claim arising from these terms is limited to the amount you paid Dentora in the twelve (12) months preceding the claim. Nothing in these terms limits liability that cannot be limited under applicable law (e.g. for gross negligence, willful misconduct, or death or personal injury).

You agree to indemnify and hold Dentora harmless from any claims, damages, or expenses arising from your misuse of the service or violation of these terms, to the extent permitted by applicable law.

These terms are governed by the laws of France, without regard to its conflict-of-law principles, except where mandatory local consumer-protection law grants you additional rights that cannot be waived. Any dispute will be submitted to the exclusive jurisdiction of the competent courts, without prejudice to any mandatory right you may have to bring proceedings in your own country of residence.

We may update these terms from time to time. We will notify you of material changes by email or in-app notice before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated terms.